Dremfy Management Refund Policy

Effective Date: February 7, 2025

Last Updated: February 12, 2025

Dremfy Management is committed to providing high-quality business management services. This Refund Policy outlines our terms for cancellations, refunds, and dispute resolutions. By purchasing our services, you agree to the terms detailed below.

1. General Refund Policy

Dremfy Management has a no-refund policy for all services and digital products. Due to the customized nature of our services, we do not offer refunds under any circumstances.

Once payment is processed, the service is final and non-refundable.

There is no trial period, and all sales are considered final.

We do not guarantee any specific business growth, search ranking improvements, or revenue increases. However, this does not limit consumer rights in cases of proven negligence or failure to deliver services as agreed.

However, in compliance with applicable EU, UK, and Polish consumer protection laws, including Ustawa o Prawach Konsumenta (Consumer Rights Act, Poland, 2014) and UOKiK regulations, if a purchased service is not delivered within the agreed timeframe due to an issue on our end, clients may request a case review, which will be completed within 10 business days, for potential resolution (see Section 6).

2. Service Cancellation & Subscription Renewal

Clients may cancel their subscription by providing written notice at least seven (7) days before renewal.

If a cancellation request is not submitted within this timeframe, the client is obligated to pay for the next billing cycle.

Canceling a service does not entitle the client to a refund, unless the service has not yet been performed. In such cases, a partial refund may be considered in accordance with Polish consumer protection laws (UOKiK regulations)., as all services are provided on a non-refundable basis.

3. Store Credit Policy

While refunds are not permitted, Dremfy Management may issue store credit at our sole discretion. Store credit:

Can be used exclusively for future purchases from Dremfy Management.

Cannot be transferred, resold, or exchanged for cash.

Is granted on a case-by-case basis and remains valid for six (6) months from the date of issue.

4. Expiry of Purchased Services

All services purchased from Dremfy Management must be used within the following timeframes:

Subscription Packages (Standard, Pro, Custom) must be used within one (1) month from the date of payment.

Single Services (one-time purchases) must be used within forty-five (45) days from the date of payment.

After these timeframes, Dremfy Management has no obligation to fulfill the service, and the purchase will be considered expired.

5. Chargebacks & Fraud Prevention

Any chargeback attempt or dispute filed with a bank or payment provider will be treated as a breach of contract.

Clients must first contact Dremfy Management at contactdremfymanagement@gmail.com before initiating a dispute.

Fraudulent chargebacks may result in account suspension and legal action. If a chargeback is found to be fraudulent, we reserve the right to take legal action and report the case to financial authorities. Before suspension, the client will receive a formal warning and an opportunity to resolve the issue through mediation. If the dispute is not settled within a reasonable timeframe, further action may be taken, including legal recourse.

6. Resolution for Unfulfilled Services

If a service is not delivered within the agreed timeframe due to an issue on our side, we will work with the client to find an appropriate resolution. This may include:

Adjustments to service timelines to complete the project.

Store credit for future services.

Other resolutions determined at our sole discretion.

This does not apply if the client fails to provide necessary materials or cooperation as required to complete the service.

7. Dispute Resolution Process

If you have concerns about your service, we encourage you to contact us before pursuing legal action or chargebacks.

Clients can submit a dispute request via email to contactdremfymanagement@gmail.com.

We will review the case and provide a resolution within five (5) business days.

If no agreement is reached, we may refer the matter to an external mediation service. Mediation is optional under Polish law but encouraged as a first step in dispute resolution. If applicable, we will provide information on recognized consumer dispute resolution bodies regulated by UOKiK.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Email: contactdremfymanagement@gmail.com

By purchasing and using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.